Support Query
I am attempting to complete a process in CAS360 that uses Direct Debit such as lodging a name reservation but I'm receiving an error stating "ERR_PAYMENT_FAILURE". Why is this occurring?
Solution
A common cause for this error occurring is that an Individual's Direct Debit entered with the Companies Office are not complete or have not been entered correctly.
Note:
You can check the individual agents linked to your organisation and access your Direct Debit details from your organisational account as well:
To resolve this, log in to the Companies Office Website then review the details with the following steps:
- Click Account Settings, then select Manage your user account details under Individual Account:
- Ensure "Direct Debit Active?" is set to Yes, and double check the direct debit details displayed:
- Click Save.
Once completed, attempt to process the request that caused the error to see if it occurs again.