No authorised account exists for this company. Please authorise an agent in Agents Settings Page.

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Query

When in the Officers, Addresses or Shareholders screen, I receive the following error:

No authorised account exists for this company. Please authorise an agent in Agents Settings Page.

Screen_Shot_2019-11-21_at_1.38.24_pm.png

Solution

The error occurs if:

  1. Your online service account has not been entered into CAS 360; and/or
  2. Your Authorised Account has not been attached to the company

Your online service account has not been entered into CAS 360

From the Main Toolbar, go to Settings

Select Lodgement/Agent Settings

 

Click  to add in a new registered agent to CAS 360.

For more information see: Setting up and adding your Online Services account

 

Your Authorised Account has not been attached to the company

Your Online service account can be attached to a company via the General Details screen.

From the Main Toolbar, go to Company.

Select the Company from the list.

Select General Details

 Under Authorised Account, select your Online Service Account

Screen_Shot_2019-11-21_at_1.54.35_pm.png

Tip

If you have added the company to CAS 360 before entering your Online Service Account and the account is not displaying in the Authorised Account field, click Screen_Shot_2019-11-21_at_1.55.07_pm.png

Click Screen_Shot_2019-11-21_at_1.56.29_pm.png

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